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Mrs. Masfiza binti Abdul Hamid (U54)


Pharmacy Department is one of the support service departments. It consists of six key units which are Procurement & Supply Pharmacy, Specialist Clinic Outpatient Pharmacy, Inpatient Pharmacy, Clinical Pharmacy, Drug Information Centre & Training Unit and Manufacturing & Prepacking Unit.

To provide the best pharmacy services for the health and well being of the nation.

Leading a dynamic Pharmaceutical Services with emphasis on high levels of integrity, professionalism and excellence in line with the aspirations and challenges of the country.

1. To provide an efficient and effective pharmaceutical services to inpatients and outpatients.
2. Expanding the rational use of drugs by establishing a Drug Information Centre and applying the concept of "Total Pharmaceutical Care" for all patients.

1. Managing procurement and supply of medicines and medical disposables in Hospital Sultanah Bahiyah.
2. Dispensing medicines in Specialist Clinic for both Outpatient Pharmacy and Inpatient Pharmacy.
3. Providing pharmaceutical care services for inpatient and outpatient by providing thorough clinical and counseling services.
4. Delivering continuous, accurate information about drugs.
5. Coordinating formal training and continuous learning to staff and trainees of pharmacy.
Pharmacy Department is implementing these services via the following units:

1. Procurement & Supply Pharmacy
Undertake procurement and supply of medicines, disposables, medical equipment, reagents and chemicals to the various departments and units at Hospital Sultanah Bahiyah.
2. Specialist Clinic Outpatient Pharmacy
Dispensing medicines to outpatients including patients from Emergency Department.

3. Inpatient Pharmacy
Supplying medicines to patients in the wards, clinics and operation Theatre. Drugs supplied through the use of units, unit dose system and floor stock. Besides, this unit also provides bedside counseling and bedside dispensing in some wards.

4. Clinical Pharmacy
Providing pharmaceutical care to patients in Hospital Sultanah Bahiyah through the following activities:

   a)  Ward Pharmacy
        Following ward rounds with specialist or medical officer to monitor patient progress and to ensure that patients get optimal treatment with the
        rational use of medicines.

   b)  Therapeutic Drug Monitoring Unit (TDM)
        To analyse blood samples to determine the concentration of drugs taken by the patients.
   c)  Parenteral Nutrition (PN)
        Provides PN and monitor patients’ progress for both adult and pediatric patients.
   d)  Cytotoxic Drug Reconstitution(CDR)
        Providing a wholistic (keseluruhan)s/holistic (bersepadu) service related to chemotherapy ranging from screening of prescriptions, reconstitutions to
        counseling for cancer patients.

5. Drug Information Centre & Training Unit
Functions as a resource centre for any information relating to drugs according to facts from the references and evidences. This unit also serves to coordinate formal training for all members of the pharmacist including the trainees. Besides, it also has a role in reporting adverse drug reactions, product complaints, medication errors and incident reportings. This unit also compiles all of the statistics of pharmacy management (PF) and annual report.

6. Manufacturing & Prepacking Unit
Undertake the preparation of creams, lotions and extemporaneous preparations as well as the prepacking of tablets, creams and lotions.

7. Pharmacy Unit HSB Lebuhraya Darulaman Branch

The Pharmacy Department also extends its services in the Lebuhraya Darulaman Branch. Services offered here include supplying medications to inpatients and outpatient at Respiratory Department, Psychiatry Department & ACC, Methadone Replacement Therapy and Traditional & Complementary Medicine (TCM).


Specialist Clinic Outpatient Pharmacy

• Patients will receive the medication within 30 minutes if prescriptions are valid, complete and without problems.

• Medications supplied are accurate, high quality, safe and effective.
• Medications labels are complete and clear.
• Friendly service at all time.
• Medication counseling will be given if necessary.

Inpatient Pharmacy
• Customers will receive prescriptions before 11.30 am via the Use of Unit / Unit dose if the order is valid, complete and made before 9.00 am.
• Medications supplied are accurate, high quality, safe and effective.
• Medications labels are complete and clear.
• Medication counseling will be given when necessary.

• Friendly service at all time.

Clinical Pharmacy
• Patients will receive optimal care through a comprehensive pharmaceutical care.
• Promoting rationale use of medicines.
• Medications supplied are accurate, high quality, safe and effective.
• Medications labels are complete and clear.
• Friendly service at all time.
• Medication counseling will be given when necessary.

Procurement & Supply
• Medicines and disposables will be provided within seven days after receipt of indents provided indents are complete and without problem.
• Medications supplied are accurate, high quality, safe and effective.
• Drugs and disposables are labeled completely and clearly.
• Friendly service at all time.

Drug Information Centre & Training
• Entertaining and answering queries within 24 hours.
• Submission of all medication errors, adverse drug reactions and incident reports to the relevant   parties in one week after receiving reports.

   Ensuring that all pharmacy members achieve targeted CPD points by providing ongoing training programs.

• Friendly service every time.


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